Returns
Returns policy.
This document is pending legal review and is not yet binding. The owner identification details, however, are current.
Owner identification
| Trade name | Mota & Nudo |
|---|---|
| Company name (legal operator and seller) | Costa del Sol Espacios y Diseño S.L. |
| Tax ID | B72623184 |
| Registered address | Plaza Adolfo Suárez, 9, Galería Oficinas Río Mesa, 1.ª planta, oficina 1B, 29620 Torremolinos, Málaga, España |
| Contact mailbox being set up | |
| Phone | Information still to be provided |
| Commercial Register | Information still to be provided |
Right of withdrawal (14 days)
If you buy as a consumer, you can return your order without giving reasons within 14 calendar days of receiving it (or of the last item, if delivered in parts).
To exercise it, tell us within the period by email at the contact address shown in the identification above (being activated) or in writing to the registered address, quoting your order number. Your own words are fine as long as your decision is clear.
How to return
Once notified, send the product back without undue delay (within a further 14 calendar days). Return shipping is at your cost, unless the product arrived faulty or wrong — in that case the shop bears it.
The product must arrive complete and with no more handling than needed to check it, at the address shown in the identification above.
Refund
The order amount, including standard outbound shipping, is refunded within 14 calendar days of your notice (we may withhold it until the product or proof of sending arrives), using the same payment method.
Exceptions
Products personalised or made to your specifications (for example with a name or custom colours) are excluded from withdrawal, as the law allows. This never affects the legal guarantee if the product is faulty.
Faulty items
If something arrives damaged or not as described, contact us by email at the contact address shown in the identification above (being activated) or in writing to the registered address with photos and we will fix it as a priority: replacement, repair or refund, with carriage at the shop’s cost.